Virtual Event - Frequently Asked Questions


When and where will the event take place?

18 and 19 November 2020 online via a virtual event platform. Further information on the platform can be found below.

How do I participate in this virtual event?

You must register to be able to take part in this event. Each registered attendee will receive an e-mail invitation to join the event (from the address

If you are not able to find this e-mail, you can download the Swapcard app or login from and use the same e-mail address you used to register for the event. Once the email is recognized, a « magic link » is sent by e-mail allowing you to set up your own password.

You will be able to follow the event live on 18-19 November 2020 from this platform. But there are many benefits to discovering the platform ahead of these dates – please see more details in the questions below.

I have joined the event on Swapcard…now what?


You can now activate your profile by verifying the information is correct and adding your short bio and picture. This will allow for more effective connection requests during the event.

Next, visit the programme tab to learn about and register for the sessions you plan to attend. The sessions you register for will appear in your personalised “My agenda” tab.

Additionally, you can already visit the digital exhibition and request video meetings and demos with exhibitors for the event dates.

Further, you can view the attendees list and get the conversation started ahead of the event by extending 1:1 virtual meeting requests to participants with whom you would like to connect. Such meetings schedule will also appear in your “My agenda” tab.

There’s plenty of useful information on the platform to discover pre-event, feel free to explore!




On the event dates – 18-19 November 2020 – what do I do?

Registered attendees will be able to login, follow and engage with the Summit live via the online event platform, Swapcard. Be sure to see the instructions above and set up your login ahead of the event and join at the start time.

From this platform attendees will view the live broadcasts of keynotes and breakout sessions, engage with the digital exhibition, and be able to take part in live chats, polls, virtual networking meetings and more.

I previously registered for this event before it switched to a virtual format; will I need to register again?

Yes, we kindly ask our guests to review the updated event information and register again to reconfirm their attendance.

I’m a bit confused, virtual events are new for me?

Please contact our event management partner, OFCORES (, for assistance with any questions on participating in this online event. Virtual event platforms are new territory for many of us, that’s why we’re here to help.